The currently available payment methods are shown at checkout. You can also pay by bank transfer in advance.

After placing your order, you will receive our bank details and the payment reference in your order confirmation email. Your order will be processed and shipped once we have received your payment. Bank transfers usually take 1–3 business days.

Yes. You can place an order without creating a customer account.

If your order has not yet been processed for shipping, please contact us as soon as possible. Whether we can still change or cancel it depends on the current processing status of your order.

Shipping within Germany costs €4.99. Orders of €29 or more qualify for free shipping within Germany.

Within Germany, delivery usually takes 1–3 business days. International deliveries may take 3–12 business days, depending on the destination country.

We ship with DHL Paket.

If tracking is available for your shipment, you will receive the tracking information in your shipping confirmation email.

Yes. In addition to the statutory 14-day right of withdrawal, we offer a voluntary 30-day return period. You can find more information under “Returns & Exchanges”, “30-Day Return Policy” and “Right of Withdrawal”.

You are responsible for the direct cost of returning the goods.

No. We currently do not provide return labels. Please make sure your return shipment has sufficient postage.

Please send your return with sufficient postage to: Penmacol GmbH, Sachsstr. 30, 50259 Pulheim, Germany

You can exercise your right of withdrawal within the statutory withdrawal period by making a clear statement to us. You can also use our “Exercise your right of withdrawal online” page. Full details can be found under “Right of Withdrawal”.

Information about materials, care and other product-specific details can be found directly on the relevant product page.

Relevant warnings, safety information and manufacturer details can be found directly on the relevant product page under “Product Safety & Manufacturer” or “Warnings & Safety Information”.

tems marked as B-grade may have visual imperfections or minor signs of use. Further information about the condition can be found in the relevant product description.

The delivery time applicable to each item can be found directly on the product page.

No. You can also order without a customer account.

Your customer account lets you conveniently view your orders and related information. Depending on the order status, available self-service options may also be accessible directly from your account.

You can reach us by email at info@apaerz.de or via our contact page. If your enquiry is about an order, please include your order number whenever possible.

We will respond to your enquiry as quickly as possible. Response times may be slightly longer on weekends and public holidays.